Trust is about intentions, not abilities. They might not be right all the time or handle every challenge perfectly. No one can be 100% competent.
Trust means we believe that the person is being honest with us, that they have our interests at heart, that they will uphold their promises and confidences, and that they will stay true to these intention in the future.
Stages of trust
1. Neutral trust: No trust or expectation. Usually for people whom you first met. Don't mistake likability for trust.
2. Contractual Trust: Quid pro quo relationship. Built on the human tendency of reciprocity, eg. if I buy you a cake on your birthday, you buy me a cake on my birthday. No further expectation than that.
3. Mutual Trust: Acting to help someone without an implicit agreement, out of goodwill.
4. Pure trust: It has an element of reliability and consistency that the person always has your back, no matter what happens.
Level 4 is obviously the top of the pyramid. Do not promote people to a higher level if they have not earned the trust, otherwise you will definitely be disappointed.
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